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How to Refund a Game on Steam Guide

How to Refund a Game on Steam Guide

How to Refund a Game on Steam

If you have purchased a game on Steam and are no longer satisfied with it, you may be wondering how to get a refund. Fortunately, Steam has a process in place to assist you. In this blog post, we will guide you through the process of refunding a game on Steam.

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Navigating to Steam Help

To initiate the refund process, navigate to the Steam Help website (help.steampowered.com) and log in to your Steam account. Enter your login credentials to authenticate your account and access the necessary features.

Finding Your Purchase

Once you have logged in, click on the Purchases tab on the left-hand side of the screen. This will open a list of all the purchases you have made on Steam.

To locate the purchase you would like a refund for, browse through the list or use the search bar at the top. When you find the purchase, click on it to access its details.

Determining Eligibility

If the purchase is not listed, it means that it falls beyond our refund window and is ineligible for a refund. Steam’s refund policy provides a specific time frame within which you can request a refund. If your purchase falls outside of this window, you will be unable to initiate a refund.

Selecting a Problem

Once you have identified the purchase, the next step is to select the problem you are experiencing with the game. Steam offers a variety of options, including:

1. Game is faulty: Select this option to report any technical issues or bugs in the game that prevent you from playing it as intended.

2. Not as advertised: Select this option if you believe that the game does not meet the description provided on the Steam store.

3. Unauthorized transaction: Select this option if you believe that the game was fraudulently purchased or charged to your account without your consent.

4. Other: If none of the other options accurately describe the problem you are experiencing, select this option and provide additional details in the refund request form.

Requesting a Refund

After selecting the problem, click on the button labeled, “I’d like to request a refund.” This will open a refund request form for you to fill out.

1. Select Refund Method: The initial drop-down menu allows you to select whether you would like a refund credited to your Steam Wallet or the original payment method. Please note that your Steam Wallet balance must be at least $5 to receive a refund.

2. Provide Details: In the refund request form, you will be asked to provide some basic information about your purchase, such as the game’s title, purchase date, and a brief description of the problem you encountered. Be as specific as possible to help Steam better understand your situation.

3. Submit Your Request: Once you have filled out the form and provided any necessary details, click on the submit button to submit your refund request. You will receive a confirmation email that your request was successfully submitted.


Refunding a game on Steam is a simple process that involves navigating to the Steam Help website, logging in, locating your purchase, selecting a problem, and filling out a refund request form. By following these steps, you should be able to receive a refund for the games you are not satisfied with.


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